Refund and Returns Policy

This Agreement governs the relationship between MAC Music Global, trading as MAC Music Global (‘us/we/our’) and ________ (‘you/your/the Artist’) in respect of any musical works or sound recordings (‘Works’) that you submit to us for inclusion in any of the services (‘Service’) as defined on, in writing or verbally agreed.
Grant of Rights. In consideration of the sums payable to you and the services provided by us pursuant to this Agreement, you grant to us and our licensees for the term of this Agreement:
a non-exclusive world-wide licence to use, reproduce, distribute, display, publicly perform, exhibit, broadcast and transmit and make available by all means and media (whether now known or existing in the future) the Works for distribution in the Service and for all promotional purposes including without limitation for the purposes of internet radio broadcast; and use, reproduce and display in the Service any trade marks, service marks or trade names relating to you and the name and likeness of you and the band/artist whose performances are embodied in the Works.

Synchronise the Works in timed relation with moving images (for example, incorporating the Work into the soundtrack of a video game, advert, film or television show) (‘Sync Rights’).

MAC Music Global’s refund and reimbursement policy is as follows:

1.Service Duration and Renewal:

The paid fee allows the user to benefit from the digital music distribution service for a period of 1 year.
At the end of the service period, if the user wishes to continue the service, they can extend the duration by making a new payment.

2.Payment and Panel Activation Process:

The payment made by the user is utilized for opening a private panel membership for digital distribution.
Within 72 hours of the payment, a private panel is opened, and the service is provided by MAC Music Global during this period.
In the event of an exceptional circumstance (globally or in the digital infrastructure), the user panel will be opened within a maximum period of 14 days.

3.Distribution of Works:

If the works in the panel comply with the terms of the ARTIST AGREEMENT, MAC Music Global distributes them to digital music platforms.
However, the company reserves the right not to distribute works in case of perceived risks.

4.User’s Rights and Responsibilities:

When the user makes the payment and initiates the subscription, they are considered to have accepted the agreement and artist agreement.
The user does not have the right to request a refund after making the payment.

5.Non-Activation of Panel Situation:

If the user’s paid panel is not opened within 14 days, the user can apply for a refund and receive reimbursement.

6.Authority in Work Broadcast:

MAC Music Global is the authorized decision-making authority in the broadcast of works, and refund requests due to potential issues in work broadcast are not accepted.

7.If you have paid a subscription fee, the amount will not be refunded under any circumstances, as it is specifically for the setup of a personalized panel for you. The fee you’ve paid is intended for the use of panel setup and services for a duration of one year. While you have the right to discontinue using the services, you cannot request a refund for the installation and subscription fee. By making the payment, you automatically accept these terms and conditions.